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F.A.Q.

What payment methods can I use?

Kronen & Soehne supports Paypal, credit and debit card including Mastercard, VISA, and American Express. We will protect your private information and guarantee safety of payment on this site.
You can learn more details in Payment.

How can I track my item after I place the order?

Time to deliver the package is estimated. We will update the status after shipment is arranged. You can track the logistics by logging in your account.
You can learn more details in Shipment.

Can I cancel the order?

You may cancel your order if the item has not been packed and shipped from our warehouse yet. You can find the cancel button on the orders page.
And you can check FAQs if needed.

What tax will I be charged?

Taxes are calculated and included in the final price on the Order Review Page. However, for few countries with extra taxes policy or duties we do not expect, extra fees should apply to the local policy and customers will be responsible to customs clearance on their own.